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FAQ

  • Customer Service Hours of Operation
  • Return / refund policy
  • Shipping Policy
  • How do I track my order?
  • How do I make changes to my order? (Edit items, delivery address update, cancel order)
  • What if I entered my address in wrong?
  • Why is my order taking so long?
  • What do I do if my order is late or missing?
  • How do I update the payment method on my order?
  • What if my order says delivered but I did not receive it?
  • Why did I only receive part of my order?
  • What if my package arrived damaged?
  • What if my order is missing items or I received the wrong items?
  • If my shipment was delayed, is my popcorn still safe to eat?
  • Does Opopop ship outside the US?
  • Why does Opopop sometimes ship with cold packs?
  • What if my popcorn arrived melted?
  • Is Opopop avaliable at any retail stores?
  • What if my card was charged but there was no order placed?
  • After I place an order, when should I expect it to arrive?
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