Due to carrier delays (as a result of labor shortages, weather, and other circumstances), orders can be expected within 5-8 business days from leaving our facility. You can read more information on our Shipping Policy.
Please contact customer service if your order has not arrived in 10 business days and allow us 48 additional hours to reach out to the carrier to see if we can get your order moving or send a replacement.
If you purchased Onward shipping protection, you can file a claim with Onward.
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.