Depending on the time of year and weather in your location, we may ship our Flavor Wrapped Kernels with cold packs to help keep the kernels cool while in transit because we know delivery trucks can get hot in some locations. Our kernels' flavor coating will start to get squishy or even melt at temps above 80 degrees F.
All of our products are shelf-stable and do not need refrigeration.
Please bring in and unpack your order as soon as it arrives. Re-use the ice packs or toss them out.
Kernels are totally fine stored in your pantry and are 100% OK to eat if the cold packs in your package have melted. We skip the ice packs during the winter months to certain locations.
If you experienced an issue with the ice packs and have purchased Onward shipping protection, you can file a claim with Onward within fourteen (14) days of delivery.
Please have your order number ready, as well as details and photos of the package
Photos should include:
- the opened package showing damage
We understand that sometimes items get damaged in transit and we will work to resolve the situation quickly. If you require further assistance, please contact customer service within 14 days of receiving your order.