Our Flavor-Wrapped Kernels are shipped cold with ice packs (unless it's already cold outside), but there's always a chance that they can get a little too hot and melt in the transit trucks.
This won't affect their popping or their taste, so you can still enjoy them. Just put the pouch in the refrigerator to reset it, then open it and put the contents of the pouch, or 1/3 cup if you have a Big Bag, into the microwave Popper Bowl as you usually would.
Our Peel+Pour Pop Cups should not be affected if the flavor puck in the middle melts. Wait for it to set, then place in the Popper like normal.
If you are having any popping issues due to melted kernels, please contact customer service within 14 days of receiving your order.