What if my package arrives damaged? April 05, 2021 12:52 Please submit a support ticket that describes your issue and we will do our best to make things right. Related articles I received the wrong item or order Why do you ship Flavor Wrapped Kernels with cold packs? Are the kernels OK to eat if the cold packs have melted? I want a refund How I can I return my product? Can I change or edit my order?