We’re so sorry to hear your package didn't survive the shipping and delivery.
If you purchased Onward shipping protection, you can file a claim with Onward after your order has been delivered.
Please have your order number ready, as well as details and photos of the damage or defect.
Photos should include:
- Two full shots of the product (from the side and overhead)
- A shot of the packaging/box
We understand that sometimes items get damaged in transit, and we will work to resolve the situation quickly. If you need further assistance, contact Customer Service within 14 days of delivery.